Once purchased, tickets cannot be refunded unless the event is cancelled, or moved to another date. Venues and talent are also subject to change. If the event has been cancelled or postponed, you will be entitled to a face value refund. All fees (booking, service, transaction, processing, shipping, fulfillment) are non-refundable.
It is the customer’s responsibility to check whether the event is going ahead on the scheduled date, time and venue. The Portland cannot guarantee that Promoter/Producer will inform the customer of any changes to the event date, time, venue, or talent.
Refunds for cancelled events are usually automatic. For postponed events you will be contacted with the new date as soon as possible and your ticket will be valid for that new date. If you cannot make it to the new date you may be able to request a refund but at the discretion of the promoter.
In the case that an event is cancelled or postponed, tickets purchased at a third-party retail outlet must be refunded at the retail outlet.
Refund Process – In order to initiate a refund request, a customer should check their order confirmation to determine the vendor and then contact that vendor directly as set forth in their applicable refund policy. For tickets sold via The Portland store you can contact post@theportlandarms.co.uk to request a refund.
TicketSwap is our official resale partner!
If for some reason you aren’t able to attend an event, please use TicketSwap to sell your ticket to another excited fan! TicketSwap is a safe and easy service for fans to buy and sell tickets from each other, no more dodgy facebook posts!