FAQ’s – Frequently Asked Questions

We mainly use promoters to organise our nights, they get bands together, organise advertising, ticketing, man the door and try to make sure everyone is paid!
We hire the venue to them and supply a sound tec as needed plus advertise the gig on this site, social media sites, through news feeds to many other sites, and our Gig Guide program distributed around the city.

The first thing you should do is check out our links section for contact details of our regular promoters as well as our Upcoming Events calendar for possible dates needing a support band.
You may also like to check out Cambridgebands.com and WereAllNeighbours for useful leads and resources.

Fancy running your own night?  Check out the What does it cost, age policy and the other FAQ’s in this section, look for a free date in the calendar then contact us on 01223 357268
Please don’t send demo’s to the pub as we simply do not have the time to listen to them.

Advance tickets for gigs can be purchased either from the promoter, a third-party ticketing platform or from the Portland website Store.
Check the event listings under ‘What’s On’ and follow the Tickets link if available to purchase from the provided ticketing partner.

Any questions or inquiries about tickets purchased from sources other than The Portland Arms website must be directed to them.

See Ticket refund policy for details on our returns or refund policy.

Once purchased, tickets cannot be refunded unless the event is cancelled, or moved to another date. Venues and talent are also subject to change. If the event has been cancelled or postponed, you will be entitled to a face value refund. All fees (booking, service, transaction, processing, shipping, fulfillment) are non-refundable.

It is the customer’s responsibility to check whether the event is going ahead on the scheduled date, time and venue. The Portland cannot guarantee that Promoter/Producer will inform the customer of any changes to the event date, time, venue, or talent.

Refunds for cancelled or postponed events are not automatically processed. Within five days of the scheduled event date, you must email your order information to post@theportlandarms.co.uk to request your refund.
In the case that an event is cancelled or postponed, tickets purchased at a third-party retail outlet must be refunded at the retail outlet.

Refund Process – In order to initiate a refund request, a customer should contact the Promoter/Producer directly as set forth in the applicable refund policy. If no contact information is listed, the customer can contact us at post@theportlandarms.co.uk

If you need to sell your tickets please use an ethical reseller such as Twickets or Ticketswap

The Portland is an over 18’s venue and all band members and gig-goers must be 18 or over.
Under 18’s are permitted entry to gigs only when accompanied by a parent or guardian.

The Portland Arms is an inclusive venue. We welcome deaf and disabled customers to the pub and have step free access to the venue.

See our Access Info pages for full details or you can download a copy from here: http://theportlandarms.co.uk/UserFiles/Venue_Access_Info.doc

In addition Deaf or Disabled customers purchasing a ticket for a show who could not attend without a personal assistant are entitled to a ticket for the assistant at no extra charge.

Monday
4.30pm – 11pm
Kitchen Hours: 5pm – 9pm

Tuesday – Thursday
Midday – 11pm
Kitchen hours: Midday – 2.30pm & 5pm – 9pm

Friday
Midday – Midnight
Kitchen hours: Midday – 2.30pm & 5pm – 9pm
Saturday
Midday – Midnight
Kitchen hours: Midday – 9pm

Sunday
Midday – 5pm
Kitchen hours: Midday – 3pm

The Portland does not have it’s own car park.

Load-in for performers is via the driveway and rear courtyard *NOT THROUGH THE PUB!* Vehicles can park on the driveway or at the front of the pub to unload but must be moved straight after.

Pay and display parking is available on the street opposite, usually free after 5pm or at the Boathouse pub pay and display or on adjacent side streets.

Alternatively some private spaces are available to hire locally by booking at the  website. Use discount code PORTLAND20 to get 20% off your booking.