The Portland Arms is an inclusive venue. We welcome deaf and disabled customers to our pub and venue space.
You can download a copy of this access information by clicking HERE
Contact Details
Steve Pellegrini
post@theportlandarms.co.uk
01223 357268
Venue Description
The main entrance of the Portland Arms is not step free. There is one step up into the venue. However, there is a step free route available via the courtyard. There is signage to this entrance available from the front door. If you plan on arriving before the gig, please let us know where possible, so we can make sure the courtyard gates are open for your arrival.
Bookable Access Facilities
- Personal Assistant tickets
The Portland Arms offer PA tickets at no additional cost to a Deaf or disabled person who requires support to attend a gig. If you require a PA ticket, first purchase a regular ticket from our box office store and then GET IN TOUCH with us with your order number and name of the companion and we can arrange for a companion ticket to be sent to them. - Accessible viewing area
We can offer a space in the venue for wheelchair users and also a chair/stool if needed. If you require a seat, please let us know in advance.
Travel Guide and Arrival Guide
Customers can be dropped off right outside the venue either near the driveway or by the Co-op supermarket. We do not have our own car park, the nearest being pay and display spaces (free after 5pm) on Milton Road to the East of us or opposite on Chesterton Road.
We can book a taxi to collect you from the venue, just ask at the bar.
The nearest bus stops are:
Chesterton Road, opposite the pub outside Hing Hung restaurant. Served by Citi 4
And on Milton Road, near Westbrook centre, Citi 1, 9, X9 and The Busway.
Cambridge North rail station is 2.3 miles away and Cambridge Central station is 2.4 miles. Would advise use of a bus or taxi from the station.
Taxi numbers: Panther: 01223 715715, CamCab: 01223 704704 or you can use UBER
Show times are gig specific but typically doors are at 7.30 pm and curfew is 11 pm. Please refer to your ticket for more information. The pub is open all day from 11.30am every day and closes at 11.30 Sun-Thu and 12.30 Fri and Sat.
The venue is located at the back of the pub. Follow directional signage to the venue. See the video here:
If you require level access to the venue, a member of staff will meet you at the front and escort you round to the venue. (Please ring the access doorbell on your arrival)
We offer early entry into the venue. Please contact us if you require this.
Toilets
The Portland Arms does not have a wheelchair accessible toilet at present, we do however have an agreement with the Student Castle complex next door so that customers can use their accessible toilet on request. They are situated around 30 meters from the main bar entrance. Please contact a member of staff on arrival so we can ensure Student Castle front desk know to expect you.
Customers with Medical Requirements
We welcome customers who may need to bring food, drink, medicine or medical equipment with them the manage a medical condition.
Assistance Dogs
We are a dog-friendly pub and welcome assistance dogs into the venue.
Strobe Lighting
We occasionally use strobe lighting at the venue. If you have any concerns, please let us know.
Food and Drink Menus
For large print drinks tariff CLICK HERE
Other Info
Given the age of the venue, some of our doorways and corridors are quite narrow. The main bar front doors have a small step and have an access width of 69cm.
Our rear fire door to the corridor and bars is 85cm wide and the corridor has a minimum width of 90cm.
Access to the venue space is through a large gate and double fire doors and ramp.
We’ve been awarded Bronze on Attitude is Everything’s Charter of Best Practice for our commitment to being accessible to Deaf and disabled music fans