Answers to all those burning questions about the pub and hiring the venue.

PUB & VENUE GENERAL INFO

Purchasing tickets

Advance tickets for gigs can be purchased either from the promoter, a third-party ticketing platform or from the Portland website Store.
Check the event listings under ‘What’s On’ and follow the Tickets link if available to purchase from the provided ticketing partner.

Any questions or inquiries about tickets purchased from sources other than The Portland Arms website must be directed to them.

See Ticket refund policy for details on our returns or refund policy.

Ticket refund policy

  • Once purchased, tickets cannot be refunded unless the event is cancelled, or moved to another date. Venues and talent are also subject to change. If the event has been cancelled or postponed, you will be entitled to a face value refund. All fees (booking, service, transaction, processing, shipping, fulfillment) are non-refundable.
  • It is the customer’s responsibility to check whether the event is going ahead on the scheduled date, time and venue. The Portland cannot guarantee that Promoter/Producer will inform the customer of any changes to the event date, time, venue, or talent.
  • Refunds for cancelled or postponed events are not automatically processed. Within five days of the scheduled event date, you must email your order information to post@theportlandarms.co.uk to request your refund.
  • In the case that an event is cancelled or postponed, tickets purchased at a third-party retail outlet must be refunded at the retail outlet.
  • Refund Process – In order to initiate a refund request, a customer should contact the Promoter/Producer directly as set forth in the applicable refund policy. If no contact information is listed, the customer can contact us at post@theportlandarms.co.uk

What are the age limits?

The Portland is an over 18’s venue and all band members and gig-goers must be 18 or over.
Under 18’s are permitted entry to gigs only when accompanied by a parent or guardian.

Disabled access

The Portland Arms is an inclusive venue. We welcome deaf and disabled customers to the pub and have step free access to the venue.

See our Access Info pages for full details or you can download a copy from here: http://theportlandarms.co.uk/UserFiles/Venue_Access_Info.doc

In addition Deaf or Disabled customers purchasing a ticket for a show who could not attend without a personal assistant are entitled to a ticket for the assistant at no extra charge.

What are your opening times?

Monday
4.30pm – 11pm
Kitchen Hours: 5pm – 9pm

Tuesday – Thursday
Midday – 11pm
Kitchen hours: Midday – 2.30pm & 5pm – 9pm

Friday
Midday – Midnight
Kitchen hours: Midday – 2.30pm & 5pm – 9pm
Saturday
Midday – Midnight
Kitchen hours: Midday – 9pm

Sunday
Midday – 5pm
Kitchen hours: Midday – 3pm

Parking

The Portland does not have it’s own car park.

Load-in for performers is via the driveway and rear courtyard *NOT THROUGH THE PUB!* Vehicles can park on the driveway or at the front of the pub to unload but must be moved straight after.

Pay and display parking is available on the street opposite, usually free after 5pm or at the Boathouse pub pay and display or on adjacent side streets.

Alternatively some private spaces are available to hire locally by booking at the JustPark website. Use discount code PORTLAND20 to get 20% off your booking.

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