Once purchased, tickets cannot be refunded unless the event is cancelled, or moved to another date. Venues and talent are also subject to change. If the event has been cancelled or postponed, you will be entitled to a face value refund. All fees (booking, service, transaction, processing, shipping, fulfillment) are non-refundable.

It is the customer’s responsibility to check whether the event is going ahead on the scheduled date, time and venue. The Portland cannot guarantee that Promoter/Producer will inform the customer of any changes to the event date, time, venue, or talent.

Refunds for cancelled or postponed events are not automatically processed. Within five days of the scheduled event date, you must email your order information to post@theportlandarms.co.uk to request your refund.
In the case that an event is cancelled or postponed, tickets purchased at a third-party retail outlet must be refunded at the retail outlet.

Refund Process – In order to initiate a refund request, a customer should contact the Promoter/Producer directly as set forth in the applicable refund policy. If no contact information is listed, the customer can contact us at post@theportlandarms.co.uk

If you need to sell your tickets please use an ethical reseller such as Twickets or Ticketswap